Refund & Cancellation Policy

This policy explains how billing, cancellations and refunds work for Presence Scout (presencescout.com), a service operated by HyperBillion Private Limited. By subscribing to a paid plan, you agree to the terms below.

Try before you pay

Every new account starts with a 14-day free trial of the Starter plan, with no card needed, and Presence Scout also offers a free plan. We encourage you to use them to confirm the product fits your needs before upgrading to a paid subscription. If you don't choose a paid plan, the account moves to the free plan when the trial ends.

Subscriptions & billing

Paid plans are subscriptions billed in advance on a recurring monthly basis to the payment method you provide. Your subscription renews automatically at the start of each billing period until you cancel. Prices are in US dollars; the exact amount, including any applicable taxes, is shown at checkout.

Payments are processed by Dodo Payments, our online reseller and the Merchant of Record for all our orders.

Cancellation

You can cancel your subscription at any time from your dashboard under Billing, or by emailing us. When you cancel:

• You will not be charged again for future billing periods.
• Your plan remains active until the end of the billing period you have already paid for. You keep full access until then.
• After the period ends, your workspace moves to the free plan; your data is retained so you can upgrade again later.

Refunds

14-day money-back guarantee. If Presence Scout is not right for you, ask for a refund within 14 days of your first payment for a paid plan and we will refund it in full. No questions asked.

After those 14 days, and for renewal payments, the current billing period is not refunded once it has begun: cancelling stops future renewals and you keep access until the period ends.

We will still refund a later payment in these cases:

• Duplicate or accidental charge: you were billed twice, or an auto-renewal you intended to cancel went through. Reported within 7 days of the charge.
• Billing error on our part: you were charged an incorrect amount.
• Service failure: a sustained inability to use the core service that we were unable to resolve.

Refund requests outside these cases are considered on a good-faith, case-by-case basis at our discretion.

How to request a refund or cancel

Email [email protected] or call +91 96644 81376 with your account email and the reason for the request. To cancel yourself, use the Billing section of your dashboard.

Processing time

Approved refunds are issued through Dodo Payments to your original payment method. Once approved, refunds are typically processed within 5–7 business days; the time for the amount to appear on your statement depends on your bank or card issuer.

Contact

Questions about this policy? Email [email protected] or write to HyperBillion Private Limited, P.N. 12, Laxmi Vihar B, Sirsi Road, Meenawala, Panchyawala, Jaipur, Rajasthan 302034, India.