Getting started
How checks and credits work
Presence Scout has two allowances — AI credits and rank credits. Knowing what draws on each, and what is free, makes both predictable.
What draws on each allowance
- AI credits: one prompt checked on one AI engine. A prompt tracked across 3 engines costs 3 AI credits each time it runs.
- Rank credits: one keyword checked for its Google position, whether by the weekly refresh or by hand.
- The two pools never borrow from each other. Running out of one leaves the other working normally.
What is free
- The AI prompt and keyword suggestions when you add a brand, including “Suggest more”. We fund those.
- Every dashboard page. Overview, Citations, Competitors, Opportunities and Action Plan are all built from checks you have already run; opening them never runs anything new.
- A check that fails. The credit is returned automatically.
When checks run
- 1When you click Run checks or Refresh rankings. The credit cost is always shown before you confirm.
- 2Automatically once a week, if a brand's tracking is set to Weekly. Set it to Off in project Settings to only ever check manually.
- 3A prompt checked in the last 6 hours is skipped on a manual run, so a stray click cannot burn credits twice. If you do want it re-checked sooner, the row tells you when it last ran and offers a Re-check anyway button, which spends the credits deliberately.
- 4Keywords work the same way: Refresh rankings skips anything checked in the last 6 hours, because Google’s results barely move inside a morning. The row menu on a single keyword always runs.
Reading the credit meter
- The solid part of the bar is what you have already used.
- The hatched part is what your scheduled weekly checks will use before the reset — worked out from each brand's cadence, engines, prompts and keywords, not estimated from a daily average.
- There are two bars, one per allowance, so you can see at a glance which of the two is running short.
- Click the meter for the breakdown, and whether what is left covers what is scheduled. Each brand in that list links to its own settings, where turning an engine off or switching tracking to Off lowers the number.
Credits reset monthly. Running out never deletes data. Checks simply pause until the reset or an upgrade.
What each plan includes
| Plan | Brands | Prompts | AI credits | Rank credits | Sentiment |
|---|---|---|---|---|---|
| Free | 1 | 5 | 100 | 60 | Yes |
| Starter | 3 | 50 | 750 | 500 | Yes |
| Growth | 10 | 200 | 3,000 | 2,000 | Yes |